FAQ

STOCK

We aim to ensure that all stock levels listed on the website are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that we do not have an item that you have ordered in stock, we’ll notify you immediately.

INTERNATIONAL ORDERS

Tiny Crab Stories ships to almost every country. We would like to refer you to our shipping and return information regarding payments, shipping and tax policy.

DOMESTIC ORDERS

Domestic orders are send via registered Singapore post, we charge one amount for domestic shipping up to 2 KG. Orders above 100 SGD are free of shipping costs. If you are in desperate need for the items you want to purchase (or have to send a last minute gift) you can select express delivery. Express deliveries will arrive within 1-2 days after the payment is received. For all other questions we would like to refer you to our shipping and return information regarding payments, shipping and tax policy.

PRICING & PAYMENT

All pricing at Tiny Crab Stories is in Singapore Dollar (SGD) and exclude delivery costs. We reserve the right to change pricing or run promotion at our discretion and without notice. We accept PayPal, Visa and MasterCard – Fuss free and immediate payment via PayPal’s secure transaction platform or via creditcard service by Stripe. 

SIZES

We carry a limited quantity of each size. If you see something you like in the wrong size available, let us know and we will order it for you. Feel free to contact us with questions about sizing or check our information at ‘size matters’ on the website.

Regarding the difference in brands and sizes we always advice to order one size up in case you are unsure of the fitting. Also, we do our best to advice in the description of the product when an item has a deviant fit.

GIFT WRAPPING

We love gifts, especially when it comes to kiddo’s! All packages will be delivered in original gift wrapping, because who doesn’t love the receive gifts! Please select the gift option once you check out and write your personal message to the recipient when the gift is purchased for someone else. Make sure that you are ordering a few days upfront and the contact information of the recipient is correct.

PRIVACY

Tiny Crab Stories takes your personal information very seriously. We will not disclose your information to other third parties. Any personal information that you provide is confidential and used to only process your order. 

CANCELLATIONS

If you wish to cancel or adjust an order, please contact us as soon as possible via hello@tinycrabstories.com and make sure to include your order number. We do our best to help and adjust your order before shipment. If you are not in time with your request, please see the shipping and returns section for further elaboration on what to do.

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