Return policy

All items of Tiny Crab Stories are selected with a huge amount of passion and love and therefore we are extremely proud of our products. However, it might happen that products turn out to be different then you expected.

We will gladly accept all regular priced returns when you are not satisfied with your purchase. Items must be fully intact, unworn and come with the original tags. Any damaged or worn item will not be accepted. Feel free to send us feedback as to why the product did not meet your expectations.

Toys, swimwear and sale items are non-refundable at all times. We only accept returns in this case for size exchange or if there is a defect on the item purchased.

INSTRUCTIONS

  1. Send us an email hello@tinycrabstories.com within 7 DAYS of receiving your order, with a brief explanation of your return and indicate your order number.
  2. Wait for our feedback before returning the product.
  3. Once we have replied per mail or phone you can Pack and seal your return items securely in a secure package. Returns must be made via a postal or courier service with tracking abilities.
  4. Returns must be send back to Tiny Crab Stories within 14 DAYS (30 DAYS for International) after you received our reply.
  5. You will be notified by email once your return has been received and successfully processed. 

Upon acceptance of the returned items, we will credit your refund to the purchaser’s original credit card. Please allow 2-3 weeks for your refund to be processed. We will credit back the full cost of the item(s), including sales tax, if any. Original shipping costs are non-refundable.

For exchanges, please make a new purchase and return the original item based on the instructions above.

DAMAGED MERCHANDISE

Products are classified as damaged if they are received damaged or where a manufacturing fault has occurred. In case of a damaged product, please email us and follow the instructions above. We will send a replacement item, subject to availability, at our cost or refund the fully cost of the article after a thorough quality check. All damaged items must be returned in its original packaging with all garment tags and labels intact, unused and unwashed.

DISCLAIMER

Tiny Crab Stories reserves the right at all times to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding the return process, email us at hello@tinycrabstories.com.

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